Terms and Conditions

These conditions set out the terms of the contract between the Removal and/or Storage Contractor (“the Contractor”) and you (“the Customer”) and explain your rights and obligations and responsibilities and those of the Contractor1.234567

1. Interpretation8910111213

1.1 Any refere14nce in these conditions to “w15e” or “us” is a ref16erence to the Contractor. Any reference in these17 conditions to “you” is a reference to18 the C19ustomer. Any reference to “Insurance Option” is to the Insurance Option set out in Clause 9A. “Goods” means the goods being removed and/or20 stored.2122

2. Quotations2324

2.1 Quotations include Value Added Tax but do not include any other customs duties, levies, or fees payable t25o government or other statutory bodi26es (including but not limited to Clean Air Zone (CAZ) or ULEZ fees where applicable). All such duties or fees will be payable by you in addition to the quoted price.

2.2 Although we quote a fixed price, we reserve the right to amend it or make additional charges if any of the following have not been taken into account when preparing the quotation:2728

2.2.1 If due to any circumstances outside our control the work is not carried out or completed within three months of the quotation date.2930

2.2.2 Our costs increase as a result of currency fluctuations or changes in ta31xation, 32fuel surcharges, or freight charges beyond our control.3334

2.2.3 We have to collect or deliver Goods above the first upper floor.3536

2.2.4 We supply any additional services.3738

2.2.5 There are delays outside our reasonable control in which event we will make additional charges calculated39 in accordance with our standard rates applicable at the time.40

2.2.6 Access to the collection or delivery point is inadequate or the approach is unsuitabl41e for our vehicles.

2.2.7 Any parking or other fees or charges that we have to incur and pay in order to carry out the services you require.

2.3 The Insurance Option will only apply if it is stated on the Quotation. A summary of the insurance cover maintained by us is available on request.

2.4 Our quotation is not a guarantee that we have vehicles available on the day you require. Your signed acceptance of our quotation does not constitute a contract between us until you have our written confirmation that we can move your Goods on your required date.

3. Work excluded from our quotations4243

Unless previously agreed in writing we will not:4445

3.1 Dismantle or assemble unit-furniture (flat-pack), fittings, or fitments.4647

3.2 Disconnect or reconnect appliances, fittings, or equipment.4849

3.3 Remove or lay fitted floor coverings.5051

3.4 Take down or re-ha52ng curtains, blinds, or other window coverings.53

3.5 Move night storage heaters unless they are dismantled.54

3.6 Move or store any items excluded55 under Clause 4.

3.7 Move any item or items which our removal crew reasonably believe they cannot move safely or the removal of which may damage the item or items in question or its or their surroundings.

3.8 Clear driveways or other access areas from snow, ice, or other materials.56

4. Excluded Property57

The following items are specifically excluded from this contract and will not be removed:58

4.1 Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins, or goods or collections of a similar ki59nd.606162

4.2 Potentially dangerous, damaging, or explosive items.636465

4.3 Goods likely to encourage vermin or other pests or to cause infection.666768

4.4 Refrigerated or frozen foo69d or drink.7071

4.5 Any animals and their cages or tanks including pets, birds, or fish.7273

4.6 Cars, boats, and caravan74s.75

4.7 Furs, perfumery, wines, spirits, tobacco, cigars, cigarettes, foodstuffs, perishable goods, or any kind of explosive76s. Such goods will not be removed by us except without prior written agreement.77

4.8 Breakage of owner-packed property unless the box or container shows signs of external damage78.79

5. Customer’s responsibility80

It is your sole responsibility to:81

5.1 Declare to us the proper value of the Goods.82

5.2 Obtain at your expense all documents/83permits necessary for the removal to be completed.

5.3 Be present yourself or appoint a representative at the departure and destination points to ensure that nothing is removed or left in error.

5.4 Prepare adequately and stabilise all appliances prior to their removal.

5.5 Provide the correct information regarding access. Our vans must be able to get within 10 meters of the property unless agreed in writing. The access must be safe for the team to work in; failure to provide safe access may result in extra costs or the goods being returned to the property at the customer's cost.

5.6 Any parking fines or tickets issued due to a lack of valid permits or inadequate parking arrangements shall be at the customer's cost.

5.7 Ensure everything is packed safely into boxes. If packing is not done correctly, it could prevent safe loading, and items may have to be left behind at the customer's responsibility and cost.

6. Ownership of the goods84

By entering into this contract you confirm to us that:85

6.1 The Goods are your own property; or86

6.2 You have the authority of the owner of the property to make this contract in respect of the Goo87ds.

7. Postponements/Cancellations

7.1 If you postpone or cancel this contract, we may charge according to the notice provided:

Between 4-7 days: 50% of the total removal charges

3 days: 75% of the total removal charges

1-2 days: 90% of the total removal charges

Less than 24 hours: 100% of the total removal charges

8. Payment of Removal Charges

8.1 A 50% deposit is taken via bank transfer or card at the point of booking.

8.2 The remaining balance is due in full via cleared funds prior to the commencement of unloading at the destination, and no later than 6:00 pm on the day of the removal.

8.3 Interest at 2% per month, calculated on a daily basis, is charged on all overdue accounts. Failure to comply with payment terms will mean we will not insure our liability for the goods.

9. Our liability for loss or damage

9.1 In the event that we lose or damage your goods, if we are liable, we will pay you up to a maximum of £50.00 sterling for each item which is lost or damaged. This must be reported within 7 days from the removal date by email.

9.2 We may choose to repair or replace the damaged or lost item. If we choose to repair the item, we will not be liable for any depreciation in value.

9.3 Other than because of our negligence, we will not be liable for loss or damage caused by fire, war, Acts of God, normal wear and tear, or electrical/mechanical derangement of any appliance unless there is evidence of external impact.

9.4 Additionally, we will not be liable for any loss of or damage to goods not packed/unpacked by us, jewellery, money, animals, plants, or refrigerated food.

Insurance Option 9A

9A.1 If you have accepted the Insurance Option, we shall maintain a contract of insurance for the replace value of the Goods as stated in the Quotation.

9A.2 We shall notify the insurer promptly of any claim. You shall provide us or the insurer with such information as may reasonably be required in relation to the claim.

9A.3 Our liability in respect of any claim under such insurance cover is restricted to the payment to you of those sums which we recover from the insurer.

10. Delays in transit

10.1 Unless we give a specifically agreed written timescale, arrival and departure times are an estimate only.

10.2 If through no fault of ours we are unable to deliver your goods, we will take them into store. This contract will then be fulfilled and any additional services, including storage and delivery, will be at your expense.

11. Damage to premises88

We shall only be liable for damage to premises caused by our negligence. Any damages to premises must be noted on the delivery receipt and confirmed in writing to us within seven day89s.

12. Time limits for claims

We will not be liable for any loss or damage to any goods unless any claim is notified to us in writing by recorded delivery post or email WITHIN SEVEN DAYS of delivery or collection.

13. Our rights to withhold or dispose of goods

We have a legal right to withhold or ultimately dispose of goods (a lien) until you have paid all our charges and other payments due under this contract. While we hold the goods, you will be liable to pay all storage charges incurred.

14. Disputes

14.1 In the event of a dispute that cannot be settled between us, either party may refer the matter to an Alternative Dispute Resolution (ADR) scheme.

15. Sub-contracting the work

15.1 We reserve the right to sub-contract some or all of the work. If we sub-contract, these conditions will still apply in full.

16. Storage services

16.1 You are obliged to provide a forwarding address and notify us in writing of any change.

16.2 All charges for storage services are payable in advance.

16.3 We review our storage charges periodically and will provide 28 days’ notice of any increases.

16.4 On giving you 28 days’ notice, we are entitled to require you to remove your goods from our custody. If you fail to pay all outstanding sums, we may dispose of your goods three months thereafter.

17. Whole agreement

These Terms and Conditions together with our quotation are intended to form the whole agreement between us and to prevail over any verbal discussions.

18. Jurisdiction

This contract is subject to the laws of England and Wales.